Privacy policy
Privacy Policy
Last updated: February 12, 2025
This Privacy Policy describes how QOQO cosmetics Shop (the "Website," "we," "us," or "our") collects, uses, and discloses your personal data when you visit qoqo-care-shop.com (the "Website"), use our services, make a purchase, or otherwise communicate with us regarding the Website (together, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect personal data about you from different sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Data We Collect
Information We Collect Directly from You
Information you provide to us directly through the Services may include:
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Contact information, including your name, address, telephone number, and email address.
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Order information, including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
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Account information, including your username, password, security questions, and other information used for account security.
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Customer support information, including any details you choose to provide when communicating with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information directly about yourself. You may choose not to provide this information, but this may prevent you from using or accessing those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, details about your network connection, your IP address, and other information relating to your interaction with the Services.
Information We Receive from Third Parties
We may also receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
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Companies supporting our Website and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account details, credit or debit card data, billing address) to process your payment, fulfill your orders, and provide you with requested products or services in order to perform our contract with you.
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When you visit our Website, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Data
Providing Products and Services
We use your personal data to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, organizing shipping, facilitating returns and exchanges, and other functions related to your account.
We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In such cases, Shopify processes your information in accordance with its own Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal data for marketing and advertising purposes, such as sending you promotional messages by email, SMS, or postal mail, and displaying advertisements for products or services. This may include using your personal data to tailor the Services and advertising on our Website and other websites to better suit you.
If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in marketing our products under Art. 6(1)(f) GDPR.
Security and Fraud Prevention
We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately.
If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in keeping our Website secure for you and other customers, in accordance with Art. 6(1)(f) GDPR.
Communication and Service Improvement
We use your personal data to provide customer support and to improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Website. Specific information about the cookies we use in connection with our Shopify-powered store can be found at: https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our Website and Services (including storing your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services).
You can configure your browser to remove or reject cookies via your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not work properly or become unavailable.
How We Disclose Personal Data
In certain circumstances, we may share your personal data with third parties for contract performance, legitimate purposes, and other reasons consistent with this Privacy Policy. Such circumstances may include:
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With vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
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With business and marketing partners to provide and promote services to you. These partners will use your information according to their own privacy notices.
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With your consent or at your request, for example when shipping products, or when you use social media widgets or login integrations.
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With our affiliates or within our corporate group, in our legitimate interest of operating a successful business.
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In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas or court orders), to enforce applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.
The Privacy Policy continues with:
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Categories of recipients,
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Third-party websites,
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Children’s data,
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Security and retention,
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Your rights (access, deletion, correction, portability, restriction, withdrawal of consent, objection, etc.),
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Complaints and appeals,
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International transfers,
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Contact information.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us or email us at:
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.