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Hydro Balance

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Frequently asked questions

Have questions? We’re here to help

1. Are QOQO Care products suitable for all skin types?

Yes, our Hydro Balance skincare products are dermatologically tested and designed to be suitable for all skin types, including sensitive skin. They provide deep hydration and balance without irritating the skin.

2. Are your products vegan and cruelty-free?

Absolutely! All of our products are 100% vegan and cruelty-free. We do not use any animal-derived ingredients, and we strictly avoid animal testing at all stages of production.

3. Do your products contain harmful chemicals or artificial additives?

No, our formulations are made with natural, skin-friendly ingredients and are free from parabens, sulfates, silicones, and artificial fragrances. We prioritize clean beauty to ensure that your skin receives only the best care.

5. How long does shipping take?

Shipping within Germany typically takes 2-5 business days. For international orders, delivery times may vary depending on the destination, but we strive to deliver as quickly as possible. You will receive a tracking number to follow your order's progress.